In the event that the package delivery information is missing and the seller has not yet handed it over to the carrier, the seller will be able to cancel the shipment. For more information you can review the article: Cancel a shipment once the purchase is confirmed.
If the package, on the other hand, has already been delivered to the courier but is missing delivery details see: On hold shipping.
In case you need to contact us, remember to have at hand the Wallapop shipping tracking code as we will ask you for it at the time of sending your request. You will be able to see it on the web or in the app, by accessing the transaction in progress from the "You" section, in the Purchases/Sales section.
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