In case the package could not be delivered to the address provided:
- For Italy-Italy shipments the package will remain in the nearest Poste Italiane office to the address of the buyer for a maximum of 7 calendar days. To pick up the package it will be necessary to show your identity card and the receipt that you will have been left in the mailbox or with the shipping code.
- For Spain-Italy shipments the product will remain in storage at a Bartolini pickup point for 10 working days.
If after this period the buyer does not collect the shipment, it will be returned to the address you have entered as sender.
In case you need to contact us, remember to have at hand the Wallapop shipping tracking code as we will ask you for it at the time of sending your request. You will be able to see it on the web or in the app, by accessing the transaction in progress from the "You" section, in the Purchases/Sales section.
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