We have protective measures in place to insure every transaction. For this reason, we apply an "insurance" amount to the price of the product, so that you can buy with total confidence.
Payment security
We encrypt your data and only transfer your money when you confirm that everything is OK.
Money back guarantee
If the product is lost or broken during shipment, you must file a claim for a refund. This can be total or partial, depending on the damage caused to the product.
Free return
If the product is not as described in the advertisement, you can open a dispute. If it is accepted by the seller or by Wallapop, the return is free of charge.
Tracking and assistance
You will be informed in real time about the status of your shipment, with clear indications on what to do at each step of the process. If you have questions, our team can answer them.