Below, we try to answer the most frequently asked questions related to the "Your legal information" form:
I tried to fill in the information on the form but I got a red warning. What's wrong?
The "First and last names" (in the case of self-employed users), "Company name" (in the case of companies) and "Tax identification number" fields are automatically checked as the user enters the information in the form. This check is carried out with the Spanish Tax Agency in order to confirm that the first and last names or company name matches the tax identification number provided.
Therefore, when filling in these fields, please take into account that you must indicate the information as it is registered with the Tax Agency (including commas, periods, etc.). If it is not filled in properly, the field will be marked in red and you will get the message "This seems incorrect. Try to enter it again," as shown in the following image:
If an error is generated, we recommend that you make sure you have included the information exactly as it appears on the census card from the Tax Agency.
In addition, the Tax Agency provides citizens with a tool to check a taxpayer identification number for census purposes, which is accessible with a digital certificate. Click here to access the tool.
Which identity document should I upload if I am self-employed?
The DSA requires us to ask you for a copy of an identification document. You can upload an image of any of the following documents:
- National identity card (DNI in Spain). To submit your DNI, you will need to provide images of both the front and back of the document.
- Passport. To submit your passport, you will need to provide an image of the identification page of the document.
- To submit your foreigner identity card (TIE), you will need to provide images of both the front and back of the document.
I am a company. What is a "nota simple" from the business register ("Registro Mercantil")?
The DSA requires us to ask you for a copy of an identification document. In order to do so, in the case of companies, we require you to send us a copy of a "nota simple" from the business register.
A "nota simple" is a document issued by the business register that includes information about a company's business, such as the company name, NIF, CNAE code, domicile, corporate purpose, registration data, etc. On some websites it is referred to as a "company information note" ("nota informativa mercantil”).
| If your company is not a corporation, please refer to the following questions on this page to help you choose which document to provide. |
Why have my ads for products and/or services been deactivated?
According to the DSA, online platforms such as Wallapop that allow consumers to enter into distance contracts with professionals (whether freelancers or businesses) must collect and review certain information and documentation pertaining to these professionals.
Therefore, if you have identified yourself in your account as a "professional" user, you must provide the information and documentation required by this regulation. Click here for more tips on how to enter your information.
If you are already a registered user of Wallapop, be aware that you must provide us with this information or documentation before February 17, 2025. If you have not done so by this date, all of your published ads will be hidden and you will not be able to upload new ads on Wallapop until you have completed the form and it has passed the review process.
Once you enter your information in the form and it has passed review by Wallapop, your ads will be automatically reactivated (they will be visible again to users) and you will be able to upload new ads.
I just registered and I can't upload ads. What's wrong?
According to the DSA, online platforms such as Wallapop that allow consumers to enter into distance contracts with professionals (whether freelancers or businesses) must collect and review certain information and documentation pertaining to these professionals.
Therefore, when registering, you must indicate whether your account is for personal or professional use.
If you have identified yourself in your account as a "professional" user, you must provide the information and documentation required by the DSA. Click here for more tips on how to enter your information.
If you do not fill out the form available at You > Configuration > Your legal information or the information and documentation provided has not passed review, you will not be able to upload items to Wallapop.
Once you enter your information in the form and it passes review by Wallapop, the warning will disappear and you will be able to list items.
What information and/or documentation do I have to provide if my company is a non-profit?
If your company is a non-profit, please keep in mind the following when filling out the form:
- "Company registration number" field: indicate the registration number from the non-profit register.
- "Name of the business register" field: indicate the name of the register in which the non-profit is registered.
- "Type of company" field: choose the option "None of the above."
- Field to upload the "'Nota simple' from the business register": attach documentation proving registration in the non-profit register.
If the verification fails when you enter this information, please open a ticket using the link at the bottom of this page and indicate that the review of the information and/or documentation has failed because the company is a non-profit. Our support team will assist you in completing the process.
What information and/or documentation do I have to provide if my company is a foundation?
If your company is a foundation, please keep in mind the following when filling out the form:
- "Company registration number" field: indicate the registration number from the foundation register.
- "Name of the business register" field: indicate the name of the register in which the foundation is registered.
- "Type of company" field: choose the option "None of the above."
- Field to upload the "'Nota simple' from the business register": attach documentation proving registration in the foundation register.
If the verification fails when you enter this information, please open a ticket using the link at the bottom of this page and indicate that the review of the information and/or documentation has failed because the company is a foundation. Our support team will assist you in completing the process.
What information and/or documentation do I have to provide if my company is a partnership?
If your company is a partnership, please keep in mind the following when filling out the form:
- "Company registration number" field: indicate "N/A."
- Field "Name of business register": indicate "N/A."
- "Type of company" field: choose the option "None of the above."
- Field to upload the "'Nota simple' from the business register": attach a photograph of the company's NIF card issued by the Tax Agency.
If you are still having problems with the process, please contact us by clicking on the link at the bottom of this page.