¿Qué es la verificación de identidad (KYC)?
This process is regulated by the 4th EU Anti-Money Laundering Directive. This regulation requires the identification of all users who make online sales, and our payment platform requests this information. For more information, please visit this link.
Identity verification is a mandatory step required when performing certain actions in the wallet, such as transferring money from sales to a bank account and reloading. You only need to do this once, as long as you use the same bank account. If you only need to make a payment with money you already have in your wallet, identity verification is not necessary.
You can complete the verification from the app or from the website.
How to verify your identity
You can verify your identity in the app or on the website. Go to the Wallet section, and you’ll see a message explaining what you need to do.
You’ll need:
- A valid identity document (passport, national ID, residence permit or driver’s licence)
- Access to your registered email for two-step verification
The process usually takes up to 24 hours. You can track progress in the app or on the website.
If you change your personal data (such as your name) or your bank account, you may be required to repeat the verification process.
In case you have problems, you can check the related page: Problems verifying your identity
| Important: The document you use must be valid at the time of validation. |