As a buyer of a product with “Warranty” you have at least 14 days to return the product and between one and three years of warranty from the date of delivery and depending on the condition of the purchased product. Returns must be processed through Wallapop and not between individuals. In case of returns between individuals, Wallapop will not be responsible for the costs and will not be able to track the package in case it is broken or lost in transport.
Note: If the item is damaged in transit, you have a maximum of 48 hours to file a claim with Wallapop.
During the first 14 days, you will be able to file a claim if the item is different from the one offered, to cancel the purchase, or if the item is defective. This claim will automatically be accepted and you will have to return the item to the seller.
Since some malfunctions may appear after the 14-day period, you also have a one-year warranty during which you can file a claim for a defective item following the same procedure.
In the event that during this one-year warranty period the device changes ownership, the warranty claim must always be made by the original purchaser.
Below, you can see the warranty exclusions:
- Rusty item.
- Damage or malfunctions resulting from an accident.
- Item components have been tampered with by the buyer or an unauthorized third party.
- Damage or malfunction resulting from misuse, abuse, neglect, mishandling, improper use, faulty installation, improper maintenance, improper power supply.
- Loss, drop or breakage of the product.
- Damage or malfunction resulting from interference from or with other electronic devices, tampering, firmware flashing, BIOS flashing. (Applies only to refurbished devices)