Products with “Warranty” have a return period of at least 14 days and a warranty of between one and three years from the date of delivery and depending on the condition of the product purchased and what has been established by the seller.
If you see that there is a problem when you receive the item, you can ask for help using the tracking screen.
A screen will open up so you can indicate what happened:
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You must choose the reason why you want to return the item:
- Damaged in transit (48 hours from delivery)
- Return due to incorrect product
- Voluntary return
- Return for defective product
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Then you will have to select the following, depending on the option chosen:
- Add photos and/or videos of the device you received in as much detail as possible and where you can see the error or malfunction you are claiming.
- Describe the problem you have detected or the reason for the return
- Indicate your preferred solution: Repair or reimbursement
- Finally, you will have to send the claim.
The claim will automatically be accepted and payment to the seller will be frozen.
Once the return code has been created, you will have 14 days to return the package through Correos. You will see the shipping instructions on the tracking screen and you will be able to track your shipment.
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Before returning the device, you must deactivate and delete any accounts that you have activated on the cell phone and you must restore it to factory settings. You have more information on how to do this in the links below: iOS devices: Restore your iPhone to factory settings Android Devices: Reset your Android device to factory settings |
We also recommend that you make a backup copy of the information on the device:
- iOS devices: How to back up your iPhone.
- Android devices: Back up or restore data on your Android device.
It is essential that you return the product in the same condition in which you received it and in the case of electronic devices with all the accessories that were included (charging and/or connection cables, headphones, etc.)
Note: Remember that if you do not return the item within the deadline and it expires, payment will be sent to the seller.
Once the seller receives the returned product, they will have a maximum of 5 days (Monday through Friday, including holidays) to review and proceed as appropriate for each case. You will be able to follow the process on your tracking screen both in the app and on the Wallapop website.
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