Since it is possible that some faults may appear after 14 days, you also have at least one year of warranty during which you can file a claim for defective product following the same procedure.
According to national consumer regulations, these are currently the withdrawal and warranty periods classified by country in which the consumer resides. Below you can check the warranty periods:
| Spain | Portugal | Italy | |
| 1st hand products | 3 years | 3 years | 3 years |
| 2nd hand products | 1 year | 18 months | 1 year |
| Refurb products | 1 year | 3 years | 1 year |
In case you have to request the warranty, you must follow these steps:
- You must contact us from the Status screen of your purchase during the warranty period.
- From Wallapop we will provide you with a return code.
- Once the seller receives the returned device, he must check it and repair it or replace it (in case it cannot be repaired). If neither of these two options is possible, he should consider offering you a refund.
- When the device is repaired or replaced, the seller will contact us so that we can get the label to send the phone back to you.
In case of using the warranty, the return is free for you as the buyer as long as the reason is not excluded from the warranty. Returns must be processed through Wallapop and not between individuals. In case of returns between individuals, Wallapop will not be responsible for the costs and will not be able to track the package in case it is broken or lost in transport.