Please note that the shipment status may take a few hours to update on the app.
If after waiting for 24 hours the status has not been updated, contact us using the form that you will find below.
Remember that if you are the buyer and you have received the item, but the information is not updated, you can choose the option to "Mark as received" in the shipment tracking. accessing the "Shipping" section and selecting the shipment. Once you mark it as delivered, the chat will show the option to open a claim for 48 hours, in case the item is defective or different from the one offered. For more information on how to open a dispute, see this article: Open a dispute.
If an error appears in the application during shipping, you can contact us through the application itself for further information.
Remember to have your tracking code at hand as we will ask you for it when you send your request.
Have more questions?