Here are the reasons why a product may not have been delivered:
- The package is lost. In this case, a 35-day claim period is established from the admission of the package. To review your case, contact us from the button below.
- The package is on hold due to a problem with the delivery address. For more information, please check the article: On hold post office packages.
- The package could not be delivered and is being returned to the seller. To find out the status of your shipment, check the shipping code of the courier with which the shipment was made: Poste Italiane/ Bartolini . In order to help you in this case, please contact us from the button below.
Have more questions?