Buy and sell with peace of mind with Wallapop Protection. Enjoy easy and secure transactions and don't worry about anything else.
What is Wallapop Protection?
Wallapop Protection provides an easy and worry-free shopping experience through our shipping service.
Buy with Wallapop Protection
When requesting a shipment, we apply a mandatory charge whereby:
- Your money is safe with us while you check that what you have received is correct (you have 48 h from the moment the carrier confirms the package was Delivered to check it). If all is well, after that period we will pay the seller.
- If what you have received does not match the description or is defective, you can request a refund. For more information on our Return Policy, please see: Return Policy.
- If necessary, the return is free of charge.
- If your package is lost or damaged during shipment, we will compensate you. For more information, see: Package damaged in transit and The package hasn't arrived.
- We will answer any questions you may have during the process.
Sell with Wallapop Protection
Shipping through Wallapop:
- We'll keep the money safe until the product reaches the buyer and they confirm that it's correct or until the 48 hours they have to check it have elapsed.
- We'll compensate you if the package is lost or damaged in transit.
- Our customer service team is always available for you.
Buy and sell without any worries, we'll take care of the rest!
| These conditions do not apply to “Warranty" or Refurbished products. For more information about the warranty of this type of products, please check: Return policy and warranty for products with "Warranty" |
Check the terms and conditions at the following link: Wallapop Terms and Conditions of Use.