Terms of Service
- The service is available for shipments within Italy.
- Maximum dimensions of parcels are: 41 x 38 x 64 cm.
- Parcels can be delivered and received at InPost and locker locations.
- The price of the service can always be verified before sending the purchase request to the seller.
How it works
- The buyer makes the purchase following the Wallapop Shipping procedure by selecting InPost and the seller accepts the sale.
- The seller has 5 calendar days to deliver the package to an InPost point or locker*.
- Once the package is delivered, the buyer will receive it within a maximum of 5 business days at the chosen InPost point or locker. The buyer has 7 working days to pick up the package once deposited. To pick up the package, he or she must use the QR code or PIN received via e-mail or SMS from InPost.
- Once picked up, and marked as delivered in the tracking system, the buyer has 48 hours to check the package. For more information in case the product is defective or different from what was offered, you can see: How do I open a dispute to the seller? and Responding to a dispute.
*It is important to note that there are three different sizes of locker:
Small
Maximum size: 8 x 38 x 64 cm.
Examples of products: T-shirts, glasses, books, cell phones, ...
Medium
Maximum size: 19 x 38 x 64 cm.
Product examples: shoes, laptops, cameras, light coats,...
Large
Maximum size: 41 x 38 x 64 cm.
Product examples: small household appliances (toasters, coffee machines), motorcycle helmets,...
Questions and solutions
Where can I consult the lockers?
You can check the map of lockers and points at the following link: Locker/point searcher
What happens if there are no lockers available?
You can take your package to a nearby locker. Check InPost's map: Locker/point searcher
What happens if my package is too large?
The seller will have to cancel the transaction and the buyer will have to buy it back by choosing the office delivery option with Poste Italiane, which accepts larger parcels.