When a transaction cannot be completed (expiration, cancellation, return, ...) you will receive a refund.
Once the refund has been processed:
- If you paid with the wallet, you will be able to use the money immediately.
- If you paid with card you will receive it in your account in about 3 to 10 business days (weekends do not count). Please note that if you have made the payment with a credit card, the refund may be reflected in the following monthly fee.
- If you paid with PayPal, you will receive it back within approximately 2-3 business days depending on the payment method used in PayPal (PayPal balance, debit or credit card, or bank account) and the processing times of each bank.
- If you paid with Apple Pay, you will receive it in your account within up to 10 business days (weekends do not count).
- If you paid with Google Pay, you will receive it in your account within up to 10 business days (weekends do not count).
- If you paid with Klarna, you will receive it in your account within up to 10 business days (weekends do not count).
Please note that in case of a mixed payment with the wallet, the money will be refunded to the corresponding payment method. For example, if you paid €20 with the wallet and €10 with a credit card, the refund will be made to each payment method respectively.
Have more questions?